Refund policy

We want you to love what you ordered. If something isn't right, we'll make it right.

Damaged, defective or wrong item

Email hello@jodaskin.com within 14 days of delivery with your order number and a photo of the item and packaging. We'll send a free replacement or give you a full refund. You don't need to send anything back.

Changed your mind

Unopened, unused products in their original packaging can be returned within 30 days of delivery. Email us first and we'll send you return instructions. Once we receive the return, we'll refund the product price to your original payment method within 5–10 business days. Return shipping is paid by the customer, and original shipping fees are not refundable.

For hygiene reasons, we can't accept returns of opened or used skincare.

Lost packages

If your tracking hasn't updated for 15 business days, or shows delivered but you don't have it, email us and we'll investigate with the carrier and send a replacement or refund.

Cancellations

Orders can be canceled for a full refund within 12 hours of purchase, before they ship from Seoul.